FREQUENTLY ASKED QUESTIONS

Frequently asked questions

When will i receive my order?


After Your order is made the processing starts. We ask that you allow us up to 5 working days for your controller/shell to be created. . Shipping depends on location. We advise you allow the following... UK Orders - Between 24-48hrs (We use 1st class recorded) Worldwide Orders- Between 5-14 days (Dependant on location) *Providing order made within operating hours.
^ Providing order made within operating hours.




Can I send in my controller to be customised?


Yes! but these cant be covered by our warranty as we cant guarantee the condition the controller is in when we receive it.




How long does it take you to make


- Everything is made to order (unless specified). With this being said we aim to get controllers ready to be dispatched in betweeen 2 & 5 working days.* *Very occasionally we may experience minor delays during busy periods. We will inform you of the current build times




How do I edit or remove the "FAQ title"?


- Yes, all orders have a 90 day warranty. Any paint issues, defects, breakages or technical faults are covered by the warranty for free replacement or repair. After the warranty period we are still happy to replace and repair, for a small fee, but if the damage is extortionate a further charge may apply. - Send-in controllers are not covered by this warranty, this is due to the condition of the controller previously being unknown.




Do you ship worldwide?


Yes! We ship all over the world. If in the unlikely event that your country of residence is not listed on the website, simply contact support and we will add this for you!





Unit 20a

Longrock Industrial Estate

Penzance

Cornwall

TR20 8HX